Our rights & Liability
We are unable to accept liability for:
Late Delivery, we would recommend you ensure you have received & thoroughly checked your wallpaper / goods prior to booking any further services Eg: Decorator / Curtain Maker. We are unable to accept any liability for delays, cancellation charges.
All sizes stated (including curtains) are approximate within a tolerance of 1.5”
Up to 5% shrinkage can occur due to variations in atmospheric conditions or dry cleaning
Fabrics & silks are a natural product, and as such contain slubs and weave irregularities. These should not be viewed as defects / faults as this is an inherent characteristic of cloth.
Natural silk is not colour fast and should be protected from the light with a good quality lining & Interlining, and perhaps with the additional use of blinds. We recommend that it is not used in circumstances where it is exposed to direct or reflective sun or artificial light and in particular in rooms with a south facing aspect. Weaving variations, slubs, vertical lines & knots will occur as they are a characteristic of silk and add to the sophisticated lustre and texture and should not be considered as faults.
Loss or perceived loss due to shrinkage, from cleaning, incorrect usage, fabric treatments or deterioration.
Faults found in fabric once the fabric has been Cut, Made up or Treated (not by ourselves) in any way. It is your responsibility to thoroughly check the fabric prior to cutting for faults, length, pattern repeat, colour & design even if the fabric is sent to your curtain maker.
Wallpapers should be checked thoroughly through each roll prior to cutting & hanging. We are unable to accept liability once the wallpaper has been cut / hung.
We will always provide wallpapers from the same batch as colour variations can occur. Please ensure you order sufficient for your needs as we may not be able to provide the same batch in the future.
All personal information you provide us with will be held securely and in strict confidence. This information will only be used lawfully in accordance with the Data Protection Act 1998.
Cancellation of any order MUST be made in writing either by Fax, Email or Post (we recommend you obtain a proof of posting).
For the return of non-faulty goods you must contact us within 7 working days of receipt. Items must be well packaged and returned in a saleable condition.
A refund of the original cost charged will be given however, the cost of returning the parcel / goods is payable by the customer. We can arrange a collection if required, however your refund upon receipt of the returned goods, will have a collection charge of £10 deducted to return the product.
Should you realise you have ordered incorrectly, please contact us immediately.
Harlequin/Sanderson offer a reservation service so please contact us to reserve additional rolls of wallpaper rather than ordering more than you need.