Please contact us ASAP at firstname.lastname@example.org if you have any queries with the goods you’ve received.
No returns can be accepted without prior arrangement with ourselves.
Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us ASAP and we will arrange your replacement.
If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment.
Cancellation of any order MUST be made in writing either by Fax, Email or Post (we recommend you obtain a proof of posting).
For the return of non-faulty goods you must contact us within 14 working days of receipt. Items must be well packaged and returned in a saleable condition. A refund of the original cost (excluding carriage) will be given however. The cost of returning the parcel / goods is payable by the customer. We can arrange a collection if required, your refund upon receipt of the returned goods, will have a collection charge of £12 deducted to return the product.
Should you realise you have ordered incorrectly, please contact us immediately.