Delivery Information

DELIVERY TIMES

For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland & Eire outside of the standard UK area 7-10 working days should be allowed.

Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.

Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our Contacts Page or on Tel: 0207 792 3814 and we will able to advise you further. We recommend that you do not book a decorator or curtain-maker before you have received your order.

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.

Delivery Prices

Small Items start from £4.99 Moving up in price to the larger items of furniture at £49.99. This is for the uk only, delivery to europe is slightly higher and your best to telephone first or drop us and email to confirm the postage amounts.
RETURNS POLICY

Please contact us ASAP at joanne@interiorsbyjoannemills.london if you have any queries with the goods you’ve received.

No returns can be accepted without prior arrangement with ourselves.

Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us ASAP and we will arrange your replacement.

If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment.

Cancellation of any order MUST be made in writing either by Fax, Email or Post (we recommend you obtain a proof of posting).

For the return of non-faulty goods you must contact us within 14 working days of receipt. Items must be well packaged and returned in a saleable condition. A refund of the original cost (excluding carriage) will be given however. The cost of returning the parcel / goods is payable by the customer. We can arrange a collection if required, your refund upon receipt of the returned goods, will have a collection charge of £12 deducted to return the product.

Should you realise you have ordered incorrectly, please contact us immediately.